CUSTOMER SUPPORT

At Yaakkai, we aim to provide a seamless shopping experience for our customers. We are pleased to offer free shipping on all orders with an order value of INR 500 and above. For purchases below this threshold, a standard shipping fee of INR 50 will be applied at checkout. Our reliable shipping partners ensure timely delivery of your unique and stylish kids wear right to your doorstep. If you have any further questions regarding your order or shipping, please feel free to contact our customer support team. Happy shopping!

At present, Yaakkai does not offer international shipping. We currently focus exclusively on serving the Indian market. This enables us to provide the best shopping experience and fulfill our commitment to quality and timely delivery within India. Please check our updates regularly, as we may expand our shipping options in the future. Thank you for your understanding and support.

Placing an order on Yaakkai's online platform is simple and straightforward. Here’s a step-by-step guide to help you through the process: 1. **Browse and Select Products:** Start by exploring our collections to find the perfect pieces for your child’s wardrobe. 2. **Add to Cart:** Once you find a product you love, click on it, choose the appropriate size and quantity, and then click the "Add to Cart" button. 3. **Login:** If you are a returning customer, log in to your existing account. New customers can easily create an account during the checkout process. 4. **Proceed to Checkout:** After adding all desired items to your cart, click on the cart icon and select "Proceed to Checkout." 5. **Enter Details:** Fill in your shipping address, billing information, and select your preferred shipping method. 6. **Payment:** Review your order and proceed to make the payment through our secure payment gateway. 7. **Order Confirmation:** Once the payment is received, you will receive an order summary via email. The order summary will also be saved in your Yaakkai account for future reference. By following these steps, you can seamlessly place an order and elevate your child's wardrobe with unique and stylish pieces from Yaakkai.

To cancel an order on Yaakkai, you need to write to us at "support@yaakkaithelabel.com". One of our representatives will look into your request and process the cancellation if the products have not yet been shipped. Please note that we can only cancel orders that have not been handed over for delivery. If your cancellation request arrives after the goods have already been shipped, unfortunately, we will not be able to process the cancellation. Thank you for understanding and shopping at Yaakkai.

At Yaakkai, we strive to provide a seamless shopping experience for our customers. We accept a variety of payment methods to suit your convenience. You can make your purchases using all major credit and debit cards. Additionally, we support payments via online banking and UPI's (Unified Payments Interface). These options ensure that you can choose the method that is most convenient and secure for you.

No, we do not accept cash on delivery as a payment option at Yaakkai. To ensure a seamless and secure shopping experience, we offer a variety of other payment methods including credit/debit cards and secure online payment gateways.

No, the prices displayed on Yaakkai are exclusive of GST. A GST of 5% will be added to your total amount on the checkout page. This separate GST cost is transparently shown before you complete your purchase.

At Yaakkai, we strive to ensure our customers are fully satisfied with their purchases. If for any reason you need to return an item, please follow our simple returns process. First, visit our returns section on the Yaakkai website by clicking here for detailed instructions and guidelines on returning your order. There, you will find comprehensive information about our return policy, including timeframes, eligible items, and how to initiate a return. Our goal is to make your shopping experience as seamless as possible, even when it comes to returns.